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40 answered questions · updated 2026-07-15
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How to choose between foldable, vertical, 2 in 1 or rehabilitation models.
If you have strength in your arms and only mild difficulty walking, a folding walker is usually sufficient. If you need more support with less effort and an upright posture, the vertical walker Andafacil is the most recommended option. For paralysis or rehabilitation there are specific models.
Allows you to walk more upright, reduces strain on back, neck, and wrists, and includes brakes, seat, bag, and all-terrain wheels in main models. They are foldable for daily use at home and outdoors.
The vertical walker, the 2-in-1 / rollator, and several four-wheeled models with seats. The seat is useful for resting during travel.
Yes. All vertical walkers Andafacil are foldable and portable for use in cars, visits, or short trips.
Yes. We have rehabilitation walkers and paralysis walkers for adults and children. These products differ from a typical senior walker; we'll advise you based on weight, height, and support level.
Without wheels (or with tip-toes) offer maximum stability but require lifting the equipment at each step. With wheels, movement is smoother; choose brakes and wheel type based on indoor vs outdoor use.
In Mexico, these terms are used interchangeably. At Andafacil we talk about walkers (foldable, vertical, 2-in-1, electric-assist). Choose based on mobility and environment, not just by name.
With the air pump included with the vertical walker Andafacil: locate the valve on the tire, connect the pump until you feel/hear the pin of the valve (this lets in air), pump until the tire feels firm and remove the pump. Repeat for all tires (front and back). No need to take the walker to a shop: it’s maintenance at home. If the tire doesn’t hold air, check that the connection is properly seated on the pin.
Yes. The vertical walker Andafacil includes an air pump with purchase. Use it to inflate the pneumatic tires when they feel low; the video shows how to attach it to the valve step-by-step.
Manuals, travel electric, Robooter, StandUp Pro, StairPro and XSTO.
Manual wheelchairs are pushed with the hands or by an attendant. Electric wheelchairs are controlled with a joystick or control and require no physical strength: ideal if you cannot self-propel or want more independence outside of home.
Daily use and travel lines (EasyGo, Andafacil Pro and similar), scooters, 5-in-1 wheelchairs, Robooter smart walkers, StandUp Pro (Front and Rear) bipedestators, StairPro (folding stair-climbing scooter), XSTO X12 (premium solution for stairs) and XSTO M4 / M4H (self-balancing, folding, with adjustable seat height).
XSTO M4 is a self-balancing electric wheelchair (brand XSTO, distributed by Andafacil), foldable and dismountable into 3 parts, with adjustable seat height and omnidirectional wheels (typical range up to ~15 km, capacity 115 kg). The M4H is the same line but with a high backrest and headrest. Delivery time may be from 2 to 6 weeks after confirming payment.
It depends on the model and terrain: many travel/daily use models offer around ~10 km per load; XSTO M4/M4H up to ~15 km under typical conditions; premium models may vary. Check the product details or write us with the exact model.
Up to 136 kg in several catalog models; there are high-capacity options. Always confirm the capacity of the SKU you're interested in.
It depends on the model. Travel equipment (EasyGo, TravelPro Elite, Companion Elite) uses lithium batteries: lighter, removable, with a watt-hour limit according to the airline. The Andafacil Pro line (SKU AFSE-) uses a non-spillable sealed lead-acid battery of 24 V · 12 Ah (VRLA/AGM): heavier (about 9 kg) and takes about an 8-hour charge, but with no watt-hour limit for flying. Check your battery label: «VRLA BATTERY» is lead acid, «Lithium-ion» or «Li-ion» is lithium. Each chemistry has different flight rules; we provide the certificate that corresponds to your equipment.
Yes. Most are designed for streets, sidewalks, and uneven surfaces with appropriate wheels. All-terrain models (e.g., some Robooter) offer more capability off smooth pavement.
Most of our travel/daily use models are foldable for trunk or closet storage. Advanced models (StandUp, StairPro, XSTO, some Robooter) have different dimensions: check folded weight in the specs.
This is a standing power wheelchair that helps you stand up with support (assisted bipedestration). It aids circulation, reachability, and daily activities. There are front and rear versions; it’s best to compare before buying.
Assembling the StandUp Pro (Front or Rear) is simple: (1) take the chair out of the box and remove the protective plastic; (2) connect first the red connector of the cable harness under the seat/frame; (3) take the included control (joystick) and insert it into the square tube inside the armrest; (4) tighten the screws on the joystick support and frame with the included tool; (5) check that clamps and joints are securely closed; (6) turn on, test the joystick and bipedal standing function before first use. If you have any questions, write to us at WhatsApp.
No. Both help with stairs but are different lines: StairPro is a more accessible foldable option; XSTO X12 is a premium vertical mobility solution. We guide you based on budget and type of stairs.
Yes. On the Andafacil Pro, the control (joystick) can be moved from the right side to the left, or vice versa. Summary steps from the official video: (1) carefully cut the zip ties that secure the control cable under the seat and along the frame — without cutting the cable; (2) disconnect the connector of the control cable; (3) loosen the two Allen screws on the black support in the armrest tube and remove the support with the joystick; (4) mount it on the other side's armrest and tighten the screws; (5) run the cable to the new side, reconnect the plug, and secure the cable again with zip ties. If you need help, write us at WhatsApp.
Yes. The control on the Andafacil Pro is reversible: you can install it to the left or right depending on the user’s dominant hand. The procedure is the same as for changing sides (release straps and cable, dismount armrest support, mount on other side, and reconnect). Watch the video in the question about how to change sides, or ask for assistance by WhatsApp.
The Andafacil Pro can be charged in two ways using the official charger: (1) directly to the battery — open the charging port cover on the battery and insert the charger connector; (2) through the port under the controller (joystick), with the battery connected to the controller — plug the charger below the joystick without removing the battery. Use only the Andafacil charger, connect it to a power outlet and wait for full charge (approx. several hours; many Pro batteries indicate around 8 h). Do not use generic chargers.
To install or change the control (joystick) of the StairPro: (1) turn off the chair and locate the circular connector of the control cable (screwed metal ring) under the armrest or in the harness; unscrew the ring and disconnect the plug; (2) loosen the black knob on the support or screws under the armrest and remove the old control from the mounting tube; (3) if the cable is secured with zip ties under the seat, carefully cut them (without damaging cables) to free up space; (4) insert the new control into the armrest support and tighten knob/screws; (5) align the pins of the connector, enclose it, and screw on the metal ring by hand; (6) reattach the cable with zip ties and test that the joystick responds. If you need help, WhatsApp.
It's the same procedure as installing a new control: disconnect the circular connector with metal ring, remove the controller from the armrest holder, install the replacement, reconnect by pressing the ring and secure the cable. Step-by-step video in the question «How to install a new ANDAFACIL StairPro remote?».
When a cane is enough and when it's better to use a walker.
The cane is suitable when support is light, you walk with good posture, and a professional confirms that unilateral or four-legged support is safe. A walker is recommended if you need support on both sides, seating for breaks, or more stability at home and outdoors.
With your arm relaxed at your side, the grip should be at wrist height. Prefer adjustable models and check that the handle is comfortable for daily use.
Height, materials and approximate weights.
Yes. Most allow adjustments for users from approximately 1.40 m to 2.00 m. Check the model specs for the range.
Reinforced aluminum, steel, vinyl skin, rubber/PVC wheels and ergonomic handles, depending on the product. Premium models may include carbon fiber or other lightweight materials.
Walkers usually range from about 3 to 12 kg. Foldable travel electric wheelchairs: approximately 20 to 44 kg depending on the model (excluding extra battery). Always check the transport weight in the product details.
National coverage and delivery times.
Yes. Free shipping to the US: we deliver to any city in the country.
In most destinations, between 2 and 5 business days (up to about 6 in remote areas). We send you tracking information upon dispatch.
90 days (+30 upon registration), returns, TotalCare and human support.
You have 7 days from when you receive your order to request a return, with the product in good condition and original packaging. For change of mind returns, the cost of return shipping is at the customer's expense.
Write us by WhatsApp at +52 55 9303 0721, call us or send an email to contacto@andafacil.com. We help with diagnosis, parts or replacement as needed.
On the manual page Andafacil you will find the PDF by SKU. Electric equipment also includes a battery certificate when applicable.
Yes. Real customer service WhatsApp, phone and email — not just chatbots. We also have a warranty page and support for opening a case.
Yes. Share with us age, height, weight, mobility level, indoor/outdoor use, and budget. You can also use our online recommender or product type guides.
About us, purchase security and official channels.
Yes. Secure payment site, human customer service, presence in reliable marketplaces, and national coverage since 2021.
Yes. Call us or send us WhatsApp (+52 55 9303 0721) and we'll guide you step-by-step until your order is confirmed.
Yes. You can see 5-star reviews on our testimonials page, as well as reviews on Google, Amazon and Mercado Libre.
If you’re still choosing, these pages delve by category and purchase process.
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