Terms and Conditions

Generalidades

Andafacil manages this website. Throughout the site, the terms “we,” “us,” and “our” refer to Andafacil. Andafacil offers this web page, including all information, tools, and services made available on this site to you, the user, provided that you accept all of the terms, conditions, policies, and notices contained herein.

By visiting our site and/or purchasing from us, you interact with our «Service» and acknowledge as binding the following terms and conditions (referred to herein as «Terms of Service», «Terms»), including any additional terms and policies mentioned here and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, providers, customers, merchants and/or those who contribute content.

Read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms of Service. If you do not accept all terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website or access to it after the publication of any change constitutes acceptance of such changes.

Our store is hosted by Shopify Inc. They provide the online e-commerce platform that allows us to sell our products and services to you.

Section 1: Online Store Terms

By accepting these Terms of Service, you declare that you are of legal age in your state or province of residence, or that you are an adult in your state or province of residence and have given us your consent to allow any minors who depend on you to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, while using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).

It will not transmit any worm or virus software or any code of a destructive nature.

Violation or breach of any of the Terms will result in immediate termination of your Services.

Section 2: General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (excluding credit card information) may be transferred without encryption and involve (a) transmissions across multiple networks; and (b) changes to adapt to the technical requirements for network or device connectivity and comply with them. Credit card information is always encrypted during transfer through the networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service or any contact on the website through which the service is provided without our express written permission.

The headings used in this agreement are included solely for ease of reading and do not limit or affect these Terms.

Section 3: Accuracy, completeness and chronology of the information

We are not responsible if the information available on this site is inaccurate, incomplete, or outdated. The material presented on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete, or recent sources of information. By relying on any material from this site you do so at your own risk.

This site may contain certain historical information. Historical information, inevitably, is not current and is provided solely as a reference. We reserve the right to modify the content of this site at any time, but we do not have an obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4: Service Modifications and Pricing

Our product prices are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without prior notice.

We will not be responsible to you or any third party for any modification, price change, suspension or interruption of the Service.

Section 5: Products or Services

Certain products or services may be available exclusively online via our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have done everything feasible to display the colors and images of our products as accurately as possible in the store. We cannot guarantee that any color displayed on your computer monitor is precise.

We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit quantities of any product or service that we offer. All descriptions of products or prices for products are subject to change at any time and without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of any product or service made on this site is void where such product or service is prohibited.

We do not guarantee that the quality of any product, service, information or other material you have purchased or obtained will meet your expectations, or that any error in the Service will be corrected.

Section 6: Billing Accuracy and Account Information Precision

We reserve the right to refuse any order that you place in our store. We may, at our sole discretion, limit or cancel quantities ordered by an individual, household, or order. These restrictions may include orders placed with the same customer account, the same credit card, or orders using the same billing or shipping address. If we make a change or cancel an order, we will attempt to notify you via email or at the billing address / phone number provided when the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to have been made by merchants, resellers, or distributors.

You agree to provide complete and accurate purchase and current account information for all purchases made in our store. You agree to quickly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as necessary.

For more information, see our Return Policy.

Section 7: Optional Tools

We provide access to tools from third parties that we do not monitor, control, nor contribute to.

You acknowledge and agree that we provide access to such tools «as is» and «subject to availability» without warranties, representations or conditions of any kind and with no warranty whatsoever. We will have no liability as a result of your use of optional third-party tools or in connection with them.

Any use you make of optional tools offered through the site is at your own risk and you must ensure that you are familiar with the terms under which relevant third-party providers supply such tools and approve them.

We may also offer new services or features through the website in the future (including the launch of new tools and resources). These new features or services will be subject to these Terms of Service.

Section 8: Third-party Links

Some content, products, and services available through our Service may include third-party resources.

Links to third-party sites on this site may direct you to web pages of third parties that are not affiliated with us. We do not have any responsibility to examine or evaluate the content or accuracy, nor do we guarantee or assume any obligation or liability for third-party resources, websites, materials, products, or services.

We are not responsible for any damage or injury related to the purchase or use of goods, services, resources, content, or any other transaction conducted in connection with third-party websites. Carefully review the policies and practices of third parties and make sure you understand them before participating in any transactions. Complaints, claims, concerns, or questions regarding third-party products should be directed to those third parties.

Section 9: User Comments, Reviews and Other Communications

If, at our request, you send us certain specific communications (e.g., contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials in any way (hereinafter and collectively referred to as “comments”), you agree that we may, at any time, without restriction: edit, copy, publish, distribute, translate, and use in any medium any comment you send us. We have no obligation (1) to keep any comment confidential; (2) to pay compensation for any comment; or (3) to respond to any comment.

We may, but are not obligated to monitor, edit or remove content that in our sole discretion we determine is illegal, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable, or which infringes on the intellectual property rights of any party or these Terms of Service.

You agree that your reviews will not infringe upon or violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. Additionally, you agree that your reviews will not contain defamatory, unlawful, abusive, or obscene material and will not include any computer virus or other malicious software that may in any way affect the operation of the Service or any related website. You must not use a false email address, impersonate anyone, or mislead us or third parties as to the origin of your reviews. You are solely responsible for any comments you make and their accuracy. We do not assume any responsibility or liability for any comments posted by you or a third party.

Section 10: Personal Information

The transmission of personal information through the store is governed by our Privacy policy.

Section 11: Errors, inaccuracies and omissions

There may be information on our website or in the Service that, occasionally, contains typographical errors, inaccuracies or omissions related to product descriptions, prices, promotions, offers, shipping charges for products, transit times and availability. We reserve the right to correct any error, inaccuracy or omission, to change or update information, or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (even after your order has been sent).

We do not assume any obligation to update, modify or clarify information on the Service or in any related website, including but not limited to price information, except as required by law. Any specified update or update date applied to the Service or in any related website should not be taken to indicate that all information on the Service or in any related website has been modified or updated.

Section 12: Prohibited Uses

In addition to the prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content (a) for any illegal purpose; (b) to solicit others to commit or participate in any illegal act; (c) to violate any local, international, federal, provincial, or state regulation, rule, law, or ordinance; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability; (f) to send false or misleading information; (g) to upload or transmit any virus or any other type of code that is intended to harm or interfere with the functionality or operation of the Service or of any related website, of other websites, or of the Internet; (h) to collect or track personal information about others; (i) to send unsolicited bulk e-mail, spam, phishing, pharm, pretext, spider, flood, or defraud; (j) for any purpose that is obscene or immoral; or (k) to interfere with or circumvent the security features of the Service or of any related website, or of other websites or of the Internet. We reserve the right to terminate your use of the Service or of any related website for violating any of these prohibited uses.

Section 13: Warranty Disclaimer; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results obtained from using the service are accurate or reliable.

You agree that we may periodically remove the service for indefinite periods of time or cancel the service at any time, without notifying you.

You expressly agree that your use of the service or inability to use it is at your own risk. The service and all products and services delivered through the service (unless otherwise specified by us) are provided «as is» and «subject to availability» for your use, without any representation, warranty or condition of any kind, whether express or implied, including all warranties or conditions of merchantability, fitness for a particular purpose, durability, title and non-infringement.

In no event Andafacil, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors will be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but not limited to; lost profits, revenue, savings, data, replacement costs, or similar damages, whether in contract, tort (including negligence), strict liability, or otherwise, arising out of or in connection with your use of any of the services or products purchased through the service, or for any claim related in any way to your use of the service or of any product, including, without limitation, any error or omission in any content, or any loss or damage of any kind incurred as a result of using the service or any content (or product) posted, transmitted, or made available through the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those states or jurisdictions our liability will be limited to the extent permitted by law.

Section 14: Indemnification

You agree to indemnify, defend and hold harmless Andafacil and our parent company, subsidiaries, affiliates, associates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, made by a third party due to your breach of these Terms of Service or documents incorporated by reference herein or arising out of your breach thereof, or for violation of any law or the rights of a third party that results.

Section 15: Severability

In the event that any provision of these Terms of Service is determined to be illegal, invalid or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law and the unenforceable portion shall be severed from these Terms of Service, without affecting the validity or enforceability of the remaining provisions.

Section 16: Termination

The obligations and responsibilities of the parties incurred before the rescission date shall remain in effect after this contract's termination for all purposes.

These Terms of Service remain in effect unless you or we terminate them. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If in our opinion you violate, or we suspect that you have violated any term or provision of these Terms of Service, we may terminate this agreement at any time without prior notice and you will remain responsible for all amounts owed up to the date of termination; and/or as a result, we may deny you access to our Services (or part of them).

Section 17: Full Agreement

The fact that we do not exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policy or rule of operation that we have published on this site or with respect to the Service constitute the entire agreement and understanding between you and us, and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including without limitation previous versions of the Terms of Service).

Any ambiguity in the interpretation of these Terms of Service will not be construed against the drafter.

Section 18: Governing Law

These Terms of Service and any separate agreement through which we provide Services shall be governed and interpreted in accordance with the laws of Mexico.

Section 19: Changes to the Terms of Service

You can review the most recent version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of our website or the Service after we post any changes to these Terms constitutes acceptance of those changes.

Section 20: Contact Information

Questions about the Terms of Service should be sent to contacto@andafacil.com.

Extended Warranty Andafacil TotalCare

The Extended Warranty Andafacil TotalCare is a service offered by Eureka Moments Factory S. de R.L. de C.V. (hereinafter, «Andafacil») that complements the original manufacturer's warranty for electric wheelchairs brand Andafacil purchased within Mexican territory. By contracting this service, the customer accepts the following terms and conditions:

TotalCare — service definition

The Extended Warranty Andafacil TotalCare offers additional coverage for a period of 12, 24 or 36 months, depending on the plan purchased, exclusively for manufacturing defects and failures in original product components.

TotalCare — coverage

• Manufacturing defects in original parts and components.
• Electrical or mechanical failures resulting from normal use.
• Free shipping on necessary replacement parts.
• Remote technical support and installation instructions.
• Authorized repair facility service when needed.
• Product replacement if it is not repairable (the customer covers only the shipping cost of the new unit).
• Benefit of 50% discount on replacement batteries (1 per every 12 months of validity).

TotalCare — repairs

Andafacil will do everything possible to avoid having the client send the wheelchair elsewhere for repairs.

When the repair is basic: we will send the necessary parts at no cost, provide clear installation instructions and remote support, and the customer can perform the repair themselves or take it to any trusted local shop.

If the diagnosis determines that specialized technical labor is required: Andafacil will be responsible for locating, coordinating, and managing an authorized service center. The customer must visit the designated repair shop at no cost (except in cases not covered).

If the product is not repairable: a new or refurbished unit of equal or better condition will be sent. The customer will only cover the cost of shipping.

TotalCare — exclusions

• Damage due to improper use, negligence or incorrect handling.
• Bumps, falls, wetness, burns or accidents.
• Vandalism, theft, natural disasters, or exposure to extreme conditions.
• Unauthorized modifications or repairs.
• Normal wear and tear components: tires, tubes, rims, lights, upholstery, paint.
• Cosmetic damage that does not affect functionality.
• Damaged cables or chargers due to improper electrical installation.

TotalCare — validity and requirements

The warranty extends coverage only during the contracted period. It is valid exclusively within the United Mexican States. It does not apply outside of the country.

The customer must present: invoice or purchase receipt, product serial number, and proof of extended warranty plan purchased.

The extended warranty is personal and non-transferable. Only the original purchaser may use it.

Once activated, the extended warranty is non-cancellable and non-refundable.

Para solicitar soporte o activar la garantía: contacto@andafacil.com · WhatsApp +52 55 9990 2396. Horario: Lunes a Viernes de 9:00 a 18:00 hrs (CDMX).

Andafacil reserves the right to update or modify these terms at any time. The current versions will be published on this same website and will apply only to future enrollments.

Program ANDAFACIL PAY

ANDAFACIL will offer certain customers the option to purchase products through a deferred payment plan called ANDAFACIL PAY, which allows for partial payments without a credit card, subject to internal approval and availability.

ANDAFACIL PAY is a direct payment plan offered by Andafacil and does not constitute a bank credit, financial loan, or product regulated by financial institutions. It is a commercial payment agreement in installments for the acquisition of goods.

The available plans may include: an approximate initial or down payment of 50% of the product value; periodic biweekly payments; terms varying between 3 and 12 months, depending on the selected plan. In some plans, the remaining balance to be paid may include additional costs derived from the payment plan. The specific conditions applicable to each customer will be provided before purchase confirmation.

Enrollment in the ANDAFACIL PAY program is subject to evaluation and approval by Andafacil. Andafacil reserves the right to reject applications without obligation to justify the decision.

Until the customer pays in full for all agreed payments, ownership of the product remains with Andafacil. Once the total amount is paid, ownership will be considered transferred to the customer.

In case of delays or breaches: Andafacil may suspend commercial benefits associated with the plan; administrative fees for collection management may apply when appropriate; Andafacil may request a product return if the breach is significant or prolonged; the customer remains responsible for any outstanding amounts.

Payments made under ANDAFACIL PAY are not refundable except where required by applicable law. The customer can make full or partial advance payments without penalty, unless otherwise specified in specific plan conditions.

The simulations, calculators, and examples displayed on the website are for informational purposes only and are estimated. Final amounts may vary depending on the specific conditions approved for each client.

By signing up for plan ANDAFACIL PAY, the customer declares that they have read and understood the program conditions, accept the payment terms established, and commit to making payments on the agreed dates.