Privacy Policy

Introduction

This Privacy Policy explains how Andafacil uses and protects the information you provide us when using our website. At Andafacil we take care of your personal data and use it only in accordance with this policy.

When we ask you to fill out fields with personal information such as your name, phone number, email, or data necessary for a purchase, we do so to serve you, process your order, or follow up on your request. This Privacy Policy may change over time; that's why we recommend reviewing this page occasionally.

Information that is collected

Our website may collect personal information such as Name, contact information like your email address, and demographic data. Additionally, when necessary, specific information may be required to process an order or make a delivery or billing.

We can also collect basic navigation data, such as pages visited, interactions with forms or buttons, and commercial events like adding to cart, starting a payment, or completing a verified purchase.

Use of collected information

Our website uses information to provide the best possible service, particularly to maintain a record of users, orders if applicable, and improve our products and services. It is possible that periodic emails may be sent through our site with special offers, new products, and other promotional information we consider relevant to you or which could benefit you; these emails will be sent to the address you provide and can be canceled at any time.

Andafacil is highly committed to fulfilling its commitment to keeping your information secure. We use the most advanced systems and constantly update them to ensure there is no unauthorized access.

Cookies

A cookie refers to a file sent with the purpose of requesting permission to be stored on your computer; upon accepting this file, it creates a cookie that then serves to have information regarding web traffic and also facilitates future visits to a frequently visited website. Another function cookies serve is that they allow websites to recognize you individually and thus provide you with the best personalized service from their site.

Our website uses essential cookies to make the page work correctly, for example, to remember certain basic actions while you browse. If you allow it, we can also use analytics and advertising cookies. Analytics cookies help us understand how the site is used; advertising and measurement cookies help us know if our ads are working and if a purchase or inquiry came from a campaign.

You can accept, reject, or change these preferences at any time from the «Privacy Preferences» link that appears at the bottom of each page on the site. You may also adjust cookie settings through your browser. If you reject non-essential cookies, you will still be able to browse our catalog; however, some features might be limited.

Analytics, advertising and conversion measurement

We use tools like Google Tag Manager, Google Analytics, and the Meta (Facebook/Instagram) pixel to measure visits, interactions, and conversions only when you authorize the use of cookies or non-essential analytics and/or advertising storage.

We can also send Meta verified business events from our systems, for example, a completed purchase or contact request. Before sending data such as email, phone number, name, or address, we convert it into a security code that does not show the information in plain text. That code is still considered personal data but is used to measure conversions, avoid duplicates, and improve the accuracy of our ads.

Andafacil sells mobility products. We do not send medical diagnoses or clinical records to these platforms for advertising purposes.

We maintain a local record of events that have been sent, without personal data in plain text, to avoid sending the same conversion twice.

• Purposes: measure site usage, know which ads work, improve our campaigns and prevent duplicate or fraudulent registrations.
• You can reject non-essential cookies and continue browsing the catalog.
• If you have opted out of marketing communications, we respect that preference in our automations and communication lists.

Messages via Facebook Messenger, Instagram and WhatsApp

When you write to us via Facebook Messenger, Instagram Direct or WhatsApp, or comment on our posts, we receive through Meta your profile name, a user ID assigned by the platform, and the content of your messages or comments (including photos or voice notes that you decide to send).

Many of these conversations are answered by MarIA, our AI assistant; you can always ask to speak with a member of our team. We use this information solely to answer your questions, provide prices, quotes and follow up on orders, rentals or warranties, and improve the quality of our responses. We do not sell it or use it to create advertising profiles outside of Andafacil.

We keep a record of our conversation as long as necessary to serve you and follow up on your purchase or request, or until you ask us to delete it.

Deletion of your data

You can request at any time that we delete the data we obtained from your messages or comments on Facebook, Instagram or WhatsApp, as well as any other personal information we have about you.

• Write us at contacto@andafacil.com with the subject «Delete my data», or send us the message «Delete my data» through Messenger, Instagram or WhatsApp chat.
• Indicate your profile name or the number from which you wrote to us to locate your data.
• We will remove your conversations and contact data from our systems within a maximum of 30 days and confirm this via the same method. We will only retain what is required by law, such as invoices or purchase receipts.

Third-party links

This site may contain links to other sites that you might find interesting. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore are not responsible for the terms or privacy or protection of your data on those third-party sites. Such sites are subject to their own privacy policies, so it is recommended that you review them to confirm that you agree with these.

Control of your personal information

At any time you can limit the collection or use of personal information that you provide on our website. When asked to fill out a form, you may check or uncheck the option to receive email updates. If you have already agreed to receive newsletters, promotions, or advertisements, you can unsubscribe at any time.

To change your analytics and advertising cookie preferences, use the «Privacy Preferences» link at the bottom of the site or your browser settings. If you need help, or if you wish to exercise your rights of access, rectification, erasure, or objection regarding your personal data, write to us at contacto@andafacil.com.

This company will not sell, lease or distribute your personal information without your consent, unless required by a judge with a court order.

Andafacil reserves the right to change the terms of this Privacy Policy at any time.